This document relating to Terms of Use is an electronic record pursuant to Information Technology Act, 2000 and rules there under. It does not require manual or digital signature as it is generated through a computer system. The Terms of Use are relevant for use of or access to www.truefittandhill.in.
The said website is owned by LLOYDS LUXURIES LIMITED (PAN NO. [AACCL5762B]), a public limited company incorporated under the provisions of the Companies Act, 1956, having its registered office at Trade World, “C” Wing, 16th Floor, Kamla City, Senapati Bapat Marg, Lower Parel, Mumbai 400 013,.
When you visit our website, avail our services or make a transaction on it, you agree to be bound by terms of its use as in force from time to time. Please read these carefully.
Our Services are quite varied; so on various occasions additional terms may apply.
Additional terms will be applicable for the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
Eligibility
If you intend to use our website, it is necessary that you are above age of 18 years so as to validly enter into a contract within the meaning of Indian Contracts Act, 1872.If you are below 18, access to this website and/or using it may be denied or your membership may be terminated.
Using our Services
When you use this website, it is your responsibility to maintain confidentiality as to your name, password and other details. In case of wrong, inaccurate or incomplete information we reserve right to suspend, block or terminate your account or access to website.
You must follow any policies made available to you within the Services.
Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law and applicable regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are suspect misconduct or misuse.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain our permission or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of any or some of those communications.
Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from following your duties, traffic, safety or applicable laws and regulations.
Valet Parking T&C
The Salon is authorised to deliver the vehicle to any person presenting the valet slip without Identification.
The management is not responsible for the loss of any valuables kept in the car given for valet parking.
The management is not responsible for any physical damage to the car whatsoever. Valet parking is only a service provided for the benefit of the guest.
Privacy and Copyright Protection
Truefitt & Hill privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Truefitt & Hill can use such data in accordance with our privacy policies.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the applicable laws.
We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights and want to inform us, you can do so by following steps about submitting notices and Truefitt & Hill policy about responding to notices in our Help Center.
Your Content in our Services
Some of our Services allow you to submit content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.
When you upload or otherwise submit content to our Services, you give Truefitt & Hill (and those we work with and for us) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services. Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services.
You can find more information about how Truefitt & Hill uses and stores content in the privacy policy or additional terms for particular Services. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without any obligation to you.
Software in our Services
When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.
Truefitt & Hill gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Truefitt & Hill as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Truefitt & Hill, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.
Open source software is important to us. Some software used in our Services may be offered under an open source license that we will make available to you. There may be provisions in the open source license that expressly override some of these terms.
Modification and Termination of our Services
We constantly endeavor to change and improve our Services. We may add or remove functionalities or features from time to time, and we may suspend or stop a Service altogether.
You can stop using our Services at any time. Truefitt & Hill may also stop providing Services to you, or add or create additional Services at any time.
If we discontinue a Service, where reasonably possible, we will give you, but are not obliged to, reasonable advance notice and a chance to get information out of that Service.
Warranties and Disclaimers
We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are things that we don’t promise about our Services.
Other than as expressly set out in these terms or additional terms, neither Truefitt & Hill nor its suppliers or associates make any specific promises about the Services. For example, we don’t make any commitments or assurance about the Services or their reliability, availability, or ability to meet your needs and expectations. We provide the Services on “as is” basis.
Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.
Liability for our Services
When permitted by law, Truefitt & Hill and Truefitt & Hill ’s suppliers and all its associates, will not be responsible for loss of profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages or charges, costs, expenses, obligations and liabilities of any kind.
To the extent permitted by law and proved to be so, the total liability of Truefitt & Hill , and its suppliers and associates, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).
In all cases, Truefitt & Hill , and its suppliers and associates, will not be liable for any loss or damage that is not reasonably foreseeable.
Indemnity
You shall indemnify, keep indemnified and hold harmless Truefitt & Hill , its agents, associates, affiliates, directors, officers, employees, subsidiary companies from any claim, demand and action relating to or arising out of your breach of Terms of Use, violation of any law, rules and regulations or rights of third party.
Blacklisting Clients and Members
A customer or member will be blacklisted by Truefitt & Hill for any reason and not limited to them being aggressive, misbehaving, intimidating and threatening any team member of the company or other guests at the store. Also in case if any way a member or customer causes harm to the good name of the brand Truefitt & Hill or causes harm to the company Lloyds Luxuries Limited or who is cited for infraction of rules and regulations will also be blacklisted.
A blacklisted customer or member will be liable for all amounts pending against active invoices or services rendered and any prior paid membership fee shall be forfeited. Blacklisted customer/member will be denied service and membership in any or all of our stores anywhere in the country.
Customer Assessment & Declaration Form:
Truefitt & Hill reserves the right to deny service to clients who have scored below 45, and who have not filled out the assessment form. It is explicitly agreed that the member/client will not hold the store/company/brand liable and/or responsible if he contracts with any virus or illness which is Covid-19 or any other related.
Business uses of our Services
If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify Truefitt & Hill and its associates, affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.
Terms for our Standard Operation Procedures
Rights of Admission are reserved. The Management has the right to reserve service to selected customer and has the rights to refuse any client at their sole discretion and modify the services.
For e.g.: In case of any delay in check-in by customer for appointment, we have rights to modify the appointment as per standard operating procedure.
About these Terms
We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should read the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. If you do not agree to the modified terms for our Services, you should discontinue your use of that Service.
If there is a conflict between these terms and the additional terms, the additional terms will supersede for that conflict.
These terms control the relationship between Truefitt & Hill and you. They do not create any third party beneficiary rights.
If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).
If it turns out that a particular term is not enforceable, this will not affect any other terms.
For information about how to contact Truefitt & Hill , please visit our contact page.
Applicable Law
Terms of Use shall be governed by and construed in accordance with laws of India and subject to exclusive jurisdiction of Courts at Mumbai.
TERMS & CONDITIONS ON EXPERIENTIAL VOUCHERS
1. The membership voucher is valid for 3 months while other experiential vouchers have a validity of 1 month.
2. Vouchers are valid from Monday to Thursday in a week.
3. If this voucher is lost/stolen/mutilated/defaced, the company will not be liable for compensation.
4. This voucher cannot be used in conjunction with any other discount or promotional offer.
5. Only original voucher must be presented for redemption. A voucher without date of issue and name is considered as invalid, and cannot be redeemed.
6. The voucher is one-time use and is to be availed by only one person at a time.
7. Client with more than one voucher can avail it at a minimum gap of 3 months.
8. Royal Suite booking is subject to availability and may have to be shared during high demand.
9. Services to be booked by appointment only and voucher reference to be given while booking the appointment.
10. Voucher to be submitted at the store at the time of availing the service. If not, the client will be charged for the same.
11. T&H has the right to verify the identity of the client availing the voucher by requesting any govt-issued ID proof. The client failing to verify will be charged for the service availed.
12. Voucher to be availed of service only, no exchange or barter for products will be served in redemption of the voucher.
13. Voucher can be availed only in validity period mentioned on the voucher. No extension will be granted post the expiry date under any circumstances.
14. For E-vouchers (digital vouchers) the unique code has to be presented along with the voucher image in order to avail the complimentary service.
15. At any point in time, the brand holds the right to deny services to any customer at the discretion of the management.
Truefitt & Hill India – Membership Terms & Conditions
1. Our Membership is sold by invitation only.
2. The membership is valid for the duration of 1 year from the date of issue only in India. The membership is non-transferable, unless otherwise specified in the membership form or other T\&C’s. Blue membership is only valid at the store where it was purchased.
3. Spa services are only included in Royal and Spa Membership.
4. A temporary membership card will be issued at the time of the membership. A permanent e-membership card will be issued within 15 days OR an e-membership card will be shared to the member who will be required to be shown/produced prior to the services.
5. Members are required to present their membership cards at the store every time they visit. It is mandatory for members to present the membership card at the time of availing services.
6. If a member is not carrying the membership card, they will be required to pay for all the services availed.
7. If the membership card is lost or stolen, the store manager must be informed immediately in writing. A new membership card will be issued within 15 working days. An administrative fee of Rs. 1000/- will be charged for issuing a new membership card, where required.
8. This card cannot be used in conjunction with any other discount or promotional offer.
9. Cardholders are entitled to a 10% discount on MRP of Truefitt & Hill products. This discount is valid at Truefitt & Hill stores in India. The discount will be subject to change at any time without prior intimation.
10. Members are required to book appointments at least 1 day in advance. The appointment scheduled will be subject to availability.
11. Members are allowed to book only 2 appointments at a time.
12. If a member does not show up for an appointment without prior intimation more than 3 times, Truefitt & Hill reserves the right to cancel the membership without any refund and reserves the right to not accept appointments in the future.
13. Manicure & Pedicure services are available at select stores only.
14. Therapeutic services – Foot Massage, Manicure, and Pedicure – are available from 11 am to 8 pm where applicable, and are subject to change as per the discretion of the Management.
15. A Royal Member can avail the services from Monday to Sunday, subject to availability.
16. A Classic Member can avail the services from Monday to Friday only, subject to availability.
17. A Classic Member can avail the services on weekends (Saturday and Sunday) by paying for them, subject to availability.
18. Royal Membership / Classic Membership – Complimentary vouchers will be issued once you enrol for the membership at the discretion of the Management.
19. Truefitt & Hill India has standard policies regarding members’ benefits which are available online and through creatives in-store. The Brand is not liable or responsible to fulfil or service any additional promises or benefits given by any staff member without prior approval.
20. In case of any delay in check-in by the customer for an appointment, the Management reserves the right to modify the appointment as per standard operating procedure without prior intimation.
21. Music played at the barbershop will be maintained at the standard decibel. Selection of music will be at the discretion of the Management only.
22. All guests must book their services at least 1 day prior, by appointment only.
23. Members may request an upgrade to the Royal Suite at check-in. The upgrade will be subject to availability. Members may have to share the suite during high demand.
24. Use of mobile phones will be restricted during services.
25. Pets are prohibited in the store.
26. Smoking is prohibited in the store.
27. Consumption of alcohol is prohibited in the store.
28. Outside food is prohibited in the store.
29. If a member cancels their membership for any reason, no refund will be given under any circumstances. The membership fee is strictly non-refundable and non-extendable.
30. In case of force majeure or any other reasons (including but not limited to – Pandemic, Epidemic, Flood, Earthquake, Hurricane, War, etc.), if the stores are closed or forced to remain closed, there will be no refund of membership fees. The Brand is not liable to repay or extend membership duration.
31. In case the barbershop is closed by the Management and services cannot be provided or transferred elsewhere, a refund or transfer is at the sole discretion of Truefitt & Hill.
32. Rights of admission are reserved. The Management has the right to refuse service to any customer at its sole discretion.
33. The Management reserves the right to change store opening and closing times at its discretion.
34. The Management reserves the right to change the services offered and the pricing at its discretion.
35. The Management reserves the right to change retail products and their pricing at its discretion.
36. The Management reserves the right to change the products used for services at its discretion.
37. The Management reserves the right to change membership pricing at its discretion.
38. In the event of the death of a member, no refund will be issued. The membership will be transferred to the next living relative or heir of the deceased member, unless that person has been blacklisted by the Brand, in which case the membership will be terminated.
39. If a member is found to be aggressive, misbehaving, intimidating, or threatening staff or other guests, or is cited for infractions of rules and regulations, or causes harm to the reputation of Truefitt & Hill or Lloyds Luxuries Limited, the Management reserves the right to cancel the membership without refund. Such a member will be treated as a “Blacklisted Member” and will not be served.
40. The membership fee is non-refundable under any circumstances. If the company cancels the membership for reasons other than those in Point 39, it will refund the unexpired portion of membership fees, less the value of services already used.
41. The Management reserves the right to terminate a membership as and when deemed necessary.
42. In case of any dispute regarding membership, the matter will be referred to an arbitrator chosen by the Management. The arbitrator’s decision will be final and binding.
43. The Management reserves full rights to change these Terms & Conditions at its discretion without prior intimation. All updates will be listed on the website.
44. These provisions are severable; if any provision is determined to be illegal or unenforceable, the remaining provisions shall continue to be enforceable. Failure to exercise any remedy or right in this contract shall not be construed as a waiver.
45. Spa membership can be availed only at select outlets.
46. Kid’s Membership is available only for children below 16 years of age and across all stores.
47. The company employs CCTV surveillance across the premises for the safety of patrons and staff.
48. As a Member, you consent to the use of your details for corporate purposes.
49. Any disputes, claims, or legal proceedings arising out of or in connection with this membership shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
50. In the event any legal action, claim, or proceeding is initiated by the Member against the Company, all legal costs, expenses, and government fees incurred by the Company in defending such action shall be fully borne by the Member.
Gift Card & Family Packages
1. The Gift Card & Packages will be valid for one year from the Date of issue till the card balance becomes nil, whichever is earlier.
2. The Gift Card & Packages balance can be redeemed only for services and cannot be applied for products.
3. The Gift Card & Packages physical card has to be presented for redemption at the store.
4. The Gift Card & Packages can be redeemed only at the store from where it was issued.
5. The Gift Card & Packages No refund or a new card will be issued in case of theft or loss.
6. Management reserves the rights to change the terms and conditions at its own discretion without prior intimation.
Product Offer - Buy product worth INR 10000 and get a service voucher free
1. Buy products worth INR 10,000 and get a complimentary service voucher free
2. Voucher will be extended only on a INR 10,000 and above billing
3. All other experimental voucher terms will be applied to this promotion
Weddings, Events and others
1. Number of customers a barber will be able to service, will depend on number of services availed by each customer. - - Service SOP & Experience taken off-site during events will differ from those availed at T&H Stores
2. The maximum number of hours a barber/technician will work is between the hours of 10:00 am - 6:00 pm, including an hour Lunch break.
3. Truefitt & Hill / Lloyds Luxuries Ltd. is not responsible for any damage or harm caused to the property or persons during services carried out at any location.
4. The Clients are aware about the services offered and understand the difference in services provided off-premises.
5. The clients for any events indemnifies Truefitt & Hill India / Lloyds Luxuries for any mishaps.
6. All bookings are confirmed only on receiving 100% advance payment, which is non-refundable.
7. All bookings once paid, are non-refundable under any circumstance, including but not limited to - Natural disasters, Bankruptcy, COVID:19, Fore Majeure events and any other circumstances
DIGITAL MEMBERSHIP CARD FAQ
Q- How do I add the Truefitt & Hill Digital Membership card to my iPhone?
A- Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
Q-How do I add the Truefitt & Hill Digital membership card to my Android phone?
A- Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Q-I have a question about my Truefitt & Hill membership benefits.
A-Please check the back of your digital card to learn about all the benefit or Click here
Q-My name is spelt wrong/membership level is incorrect.
A-Please contact us at info@truefittandhill.in to get the details corrected.
Q-I downloaded my card but I can’t find it.
A-If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
TRUEFITT & HILL - PRIVACY POLICY
Truefitt & Hill understands importance of your privacy and emphasizes high standards for ensuring secure transactions and customer information privacy. Please read the following to know more about our Privacy Policy.
Manner of using personal information
This policy deals with how Truefitt & Hill treats personal information that Truefitt & Hill gathers and receives. The personal information may relate to information such as your name, address, email id, phone number and that may not be publicly available.
This privacy policy applies only to Truefitt & Hill
This policy applies only to Truefitt & Hill and not to any other company, entity or people not employed by Truefitt & Hill . Associate or subsidiary companies of Truefitt & Hill may have their own privacy policy.
This policy is subject to change at any time without notice. It is advisable to read it from time to time to make yourself aware of it.
When you visit this website, you agree to be bound by terms and conditions of this privacy policy. If you do not agree, please do not access or use this website.
When you use this website, you expressly agree to use & disclosure of your personal information according to this policy. It is further subject to terms of its use.
Manner of using personal information
This policy deals with how Truefitt & Hill treats personal information that Truefitt & Hill gathers and receives. The personal information may relate to information such as your name, address, email id, phone number and that may not be publicly available.
Collection and use of information
Truefitt & Hill collects personal information provided by you when you visit Truefitt & Hill website or use its website for availing its services. As our aim is to offer safe, hassle free, smooth and customized experience to you, it allows us to provide services and features which are most likely to meet your expectations. It also enables us to offer safer and easier use and experience from time to time. Hence your personal information is collected to achieve this purpose.
When you register with us, access or use our website we collect personal information like your name, address, email id, mobile number, birth date, gender.
We also collect information about your transactions, use of our services, your preferences etc.
If you agree to receive unsolicited, promotional or other mails, your personal information is also likely to become public in which case Truefitt & Hill will not be liable or responsible for use or misuse of your personal information.
When you make a transaction with us, information about your debit/credit card, its expiry and other instrument details are collected. It also allows us to know your buying behavior and preferences.
Sharing and disclosure of information
Truefitt & Hill respects your privacy and does not offer, sell or share your personal information with others or non affiliated companies except to provide services or products you have requested and with your consent and in following instances:
- We provide information to our business partners who work for or on behalf of Truefitt & Hill under confidentiality obligations. They may use your personal information to inform you about services or products offered by them or Truefitt & Hill .
- We need to respond to any court order, judicial authority, government offices and officials discharging their official duties requiring us to provide your personal information.
- We believe in good faith or it is necessary to share such information to prevent any illegal activity, suspected fraud or situations involving potential threat to any person, violation or abuse of Truefitt & Hill ’s privacy policy or terms of use.
- If Truefitt & Hill is acquired by or merged with other entity, such information will be transferred to other entity which will be intimated to you.
Cookies
Truefitt & Hill may provide and access “Cookies” on your computer.
Cookies are a piece of information stored by a web server on a web browser which can be recalled from that browser. Cookies help remember information specific to a user but do not contain any personal information.
Truefitt & Hill allows other companies that advertise on our pages to access their cookies on your computer. Use of other companies’ cookies is subject to their privacy policy. Other companies or advertisers do not have access to Truefitt & Hill cookies.
Confidentiality and Security
Access to your personal information is limited to our employees who we believe need to use it to provide services to you and to discharge their duties.
We provide utmost security to protect your personal information through physical, electronic and procedural safeguards and to prevent its unauthorized access, loss, misuse or alterations.
Questions and Suggestions
M/S LLOYDS LUXURIES LIMITED
Madhu Industrial Estate, B wing 3rd floor,
Pandurang Budhkar Marg, Lower Parel, Mumbai, Maharashtra 400013
Email: feedback@truefittandhill.in
TRUEFITT & HILL - SECURITY
Truefitt & Hill is fully committed to ensuring utmost security when you use our website and make transactions on it to avail our services. Towards this purpose it has put in place necessary mechanism and provides tools so that your use and transactions are carried out in a safe and secure manner.
Can I safely use my credit/debit card on Truefitt & Hill ?
The transactions which you make online on Truefitt & Hill are secured by highest level of security currently available.
Payments through credit/debit cards are done through trusted and secure payment gateways of leading banks. These gateways provide appropriate layers of protection and security to ensure safe transactions.
Is my credit/debit card information stored?
Truefitt & Hill stores first 6 and last 4 digits of your credit/debit card in an encrypted and secure manner. First 6 digit relate to bank identification number and name & country of issue and put together are used for fraud detection and prevention.
Which credit/debit cards are accepted on Truefitt & Hill ?
We accept credit/debit cards issued by banks in India and other countries viz.
Are other payment options available on Truefitt & Hill ?
In addition to payments through credit/debit cards, we also accept payments through net banking and gift vouchers.
Privacy Policy
We respect your privacy. In order to know more about it, please refer to our Privacy Policy.
Suggestions for security
It is strongly suggested that you take precautions to maintain security and immediately report to us suspected fraud, misuse or abuse while availing online services. Having a strong password, changing it immediately if you accidentally visit a suspicious website, using anti virus and anti malware software from reliable source, not disclosing credit/debit card information on unreliable websites are some of the measures you can adopt to observe security.
Contact us
If you need more information or have any query in this regard, contact us at:
ENVIRONMENTAL POLICY
Truefitt and Hill ( Gentlemen’s Grooming) Ltd. recognises its obligations to comply with the law and operate its business in as environmentally sound a manner as possible. We are committed to reducing our environmental impact, in all areas of our business, to as low a level as is practically and economically feasible. We will encourage our business partners, and all with whom we come into contact, to join us in this effort.
Our major direct environmental impacts are:
Energy use
Water use
Waste generation
Our major indirect environmental impacts are:
The demands placed on our suppliers in respect of the above, plus:
Transport of goods and supplies
Emissions to air/water
This policy will be pursued as follows:
Monitor the environmental impact of all our operations on a continuous basis
Truefitt and Hill ( Gentlemen’s Grooming) Ltd. hereby undertakes to review environmental targets and social issues annually, and produce a report thereon, to be sent to the Secretary to the Environmental and Social Review Committee at Clarence House. A copy will be forwarded to the Royal Household.
Signed,
Alan Broughton, Managing Director
Contact us
If you need more information or have any query in this regard, contact us at:
M/S LLOYDS LUXURIES LIMITED
Madhu Industrial Estate, B wing 3rd Floor,
Pandurang Budhkar Marg, Lower Parel,
Mumbai, Maharashtra 400013
E: feedback@truefittandhill.in
TRUEFITT & HILL - RETURN/CANCELLATION/REFUND POLICY
We do not accept returns, exchanges or refunds (except in below mentioned scenarios). All sales are final. Please note Truefitt & Hill India by Lloyds luxuries limited reserves the right to refuse all returns. Considering our products fall under personal care category, we have strict return policy due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, replacement/repair(where possible) will be made provided that you have returned the good to us in their original condition. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. The customer needs to raise an issue regarding damaged, defective or different item delivered to feedback@truefittandhill.in within 5 days of delivery.
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@truefittandhill.in or call us on 022 6291 8111. (From Mon-Fri 11AM-05PM). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after we duly process the cancellation request.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on info@truefittandhill.in or call us on 022 6291 8111. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. A fee of 5% will be charged as processing fees on all refund amounts. The refund amount might take 5-7 additional business days to reflect in your bank account.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified by going under a QC at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
Terms and conditions for Whatsapp Bookings
1. Appointments should be booked prior 24 hours.
2. Whatsapp bookings are only for Truefitt and Hill Members.
3. Guests cannot book the Royal Suites over the call or Whatsapp.
4. Technician Preferences to be mentioned (incase if any).
5. Last minute service addition can be requested only at the store( subject to the availability at the store).
6. Appointments confirmation calls will be done from the store end.
7. Whatsapp appointments will be taken from 10am to 6:30pm.